Concierge security for strata and office lobbies in Metro Vancouver
A concierge security officer manages the front desk: registering visitors, receiving deliveries, controlling access and monitoring the building's cameras from the desk. We staff lobbies in strata towers and office buildings across the Lower Mainland, for day, evening and overnight shifts.
What the concierge does
Checks visitors in and calls up to confirm them, takes in parcels and lets residents or tenants know, signs in contractors and booked move-ins, and keeps an eye on the door and the building's cameras at the desk.
Visitors and deliveries
Visitors and deliveries can be logged with a time, so that when a resident asks about a parcel, the desk has a record to check.
Reports for the property manager
Desk reports can cover visitors, deliveries, contractors and anything that needed attention, in the format the property manager requires. Incidents are documented separately.
What's included
- Visitor sign-in and a visitor log
- Parcel and delivery intake, with the resident or tenant told
- Lobby, elevator and door control
- Contractor and move-in check-in
- Rounds of common areas when the desk allows
- Desk reporting for the property manager, where required
How it starts
- 1.
You call or send the form
Tell us what the site is, where it is, and the hours you're thinking of.
- 2.
We look at the site with you
We walk the site, ask what has gone wrong before, and agree what the guard should do.
- 3.
Post orders and a written quote
You get the hours, the duties and the price in writing. The post orders are signed off by you before the first shift.
- 4.
The guard starts
A licensed guard, briefed on your post orders. Reporting follows what was agreed for your site.
Questions we get asked
Something else? Call (672) 699-8229.
How does a concierge differ from a security guard?
Both are licensed security workers. A concierge officer is based at the front desk and deals with residents, visitors and deliveries throughout the shift, so we assign officers with strong customer service skills as well as security training.
Can concierge officers manage the parcel room?
Yes. Every delivery and every collection is logged, which helps resolve any dispute about a missing parcel.
Can concierge officers enforce our bylaws?
Officers record bylaw contraventions such as noise, smoking or an unbooked move-in, and report them to council. Enforcement remains the responsibility of the strata council.
What hours can concierge coverage run?
Any hours the building requires. Coverage is available 24 hours a day, 7 days a week, and can be combined with mobile patrol.
Areas we serve
Metro Vancouver and the Fraser Valley: Vancouver, Burnaby, Richmond, Surrey, Delta, Coquitlam, North Vancouver, New Westminster, West Vancouver, Port Moody, Pitt Meadows, Maple Ridge, Langley, White Rock, Abbotsford and Chilliwack.
Let's discuss your security needs
Every property has unique security requirements. Contact Westbay Security to discuss your needs, explore available security services, and request a customized quote for your property or business.