Retail security and loss prevention in Metro Vancouver
Our retail security personnel help deter theft, monitor suspicious activity, identify potential security concerns, and document incidents through detailed reports prepared in accordance with established site procedures. We serve single stores and shopping plazas across the Lower Mainland.
A visible presence
A uniformed guard at the door is seen by everyone who walks in. Personnel on the floor monitor suspicious activity and identify potential security concerns. Coverage can be increased at your busiest hours.
When the officer sees a theft
What the officer does is set out in your post orders, agreed with you before the first shift. Incidents are documented in detailed reports prepared in accordance with established site procedures.
The lot and the loading area
Theft and damage don't stop at the door. Officers can patrol the parking lot and the loading area, and check the building at opening and closing.
What's included
- Uniformed guards at entrances
- Monitoring of suspicious activity
- Incident reports prepared in line with site procedures
- Working with your store manager and staff
- Patrols of the parking lot and loading area
- Opening and closing checks
How it starts
- 1.
You call or send the form
Tell us what the site is, where it is, and the hours you're thinking of.
- 2.
We look at the site with you
We walk the site, ask what has gone wrong before, and agree what the guard should do.
- 3.
Post orders and a written quote
You get the hours, the duties and the price in writing. The post orders are signed off by you before the first shift.
- 4.
The guard starts
A licensed guard, briefed on your post orders. Reporting follows what was agreed for your site.
Questions we get asked
Something else? Call (672) 699-8229.
What do retail security personnel do?
They provide a visible presence, help deter theft, monitor suspicious activity and document incidents. The arrangement for your store is set out in the post orders.
How do officers respond to a theft?
Officers follow the procedure set out in your post orders, which is agreed with you before the first shift. Incidents are documented in detailed reports prepared in accordance with established site procedures.
Do you cover shopping plazas as well as single stores?
Yes. Tenants of a plaza can share patrols of the parking lot and loading areas.
Areas we serve
Metro Vancouver and the Fraser Valley: Vancouver, Burnaby, Richmond, Surrey, Delta, Coquitlam, North Vancouver, New Westminster, West Vancouver, Port Moody, Pitt Meadows, Maple Ridge, Langley, White Rock, Abbotsford and Chilliwack.
Let's discuss your security needs
Every property has unique security requirements. Contact Westbay Security to discuss your needs, explore available security services, and request a customized quote for your property or business.